Managed Operations

You send us the work. We run the process.

Uproc connects to your existing stack and operates selected workflows end-to-end - monitoring, exceptions and ongoing maintenance included. You pay for the operation, not for running the software.

Standardized operations, run by our team, delivered as a result.

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How it works

Four steps from your incoming work to a result that keeps improving.

1

Connect

We connect Uproc to the tools you already use: email, CRM, ERP, spreadsheets and document storage.

Your work reaches us without changing your stack.

2

Operate

Our team runs the operation under agreed rules: intake, validation, exception handling and hand-off.

Every item is processed the same way, every time.

3

Monitor

Volumes, errors and exceptions are watched continuously, and anything outside the rules is handled.

No silent failures in the process.

4

Improve

We use the operational data of the managed process to detect recurring issues and opportunities, and measure the effect of each change.

The operation improves over time - and you see the impact.

Standardized and repeatable operations - not one-off projects.

Initial operations

A small, defined catalogue of operations we run today. Each one has a clear input, a clear scope and a clear pricing model.

Available direct or white-label

Lead Capture, Validation & Scoring

Inbound leads captured, enriched, validated and scored against your rules before they reach your team.

Input
Leads from web forms, email, campaigns and spreadsheets.
What we operate
Deduplication, enrichment, validation, scoring against your rules and routing to the right owner in your CRM.
Output
Qualified, scored and enriched lead records in your CRM, with unclear cases in a review queue.
Pricing model
Managed monthly plan (capacity-based).
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Available direct or white-label

Invoicing and Finance

Invoices processed, reconciled, tracked and reported through a controlled financial workflow.

Input
Invoices from email, systems or uploads; bank statements; payment data from ERP or accounting.
What we operate
Receipt, validation, matching, reconciliation, debt follow-up and tax reporting against your rules.
Output
Reconciled financial records, tracked debt, validated tax reports and complete audit trail.
Pricing model
Managed monthly plan (capacity-based).
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Available direct or white-label

Document Management

Documents ingested, classified, approved and archived through a controlled workflow.

Input
Documents arriving by email, API or upload: invoices, contracts, forms, receipts, orders.
What we operate
Intake, classification, validation, approval routing, archiving and exception handling.
Output
Structured, archived and approved documents with full traceability and complete audit trail.
Pricing model
Managed monthly plan (capacity-based).
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Available direct or white-label

Support Operations

Customer tickets captured, triaged and resolved through a controlled support workflow.

Input
Tickets from email, web widgets, chat and campaign feedback.
What we operate
Ticket classification, routing, response drafting, escalation and resolution tracking against your support rules.
Output
Resolved tickets with full conversation history and open cases in a review queue.
Pricing model
Managed monthly plan (capacity-based).
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Available direct or white-label

Talent & Recruitment

Job openings, applications and candidate evaluations managed through a structured hiring pipeline.

Input
Job descriptions, CVs, applications and evaluation notes from HR or hiring managers.
What we operate
Job posting, candidate screening, evaluation tracking, stage progression and offer coordination according to your hiring rules.
Output
Qualified candidates at each stage, evaluation results and offer-ready shortlists.
Pricing model
Managed monthly plan (capacity-based).
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Available direct or white-label

Contract Operations

Contracts tracked, reviewed and managed through a centralized lifecycle workflow.

Input
Contracts, renewals, terminations and amendments from email, upload or systems.
What we operate
Contract ingestion, expiration monitoring, review routing, renewal/termination tracking and compliance alerts.
Output
Active contract registry, expiration alerts, renewal recommendations and complete audit trail.
Pricing model
Managed monthly plan (capacity-based).
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Standardized, repeatable operations from our catalogue - not consulting, not custom development, and not an open promise to operate anything. We add new operations each quarter - contact us to discuss your specific need.

Why Managed Operations

When you do not want to operate Applications yourself.

No implementation burden

No configuration, training or internal project. You send the work and we run it.

Works with your existing tools

Uproc connects to your email, CRM, ERP, spreadsheets and storage. You keep your stack.

Maintained by Uproc

Monitoring, exceptions, changes and ongoing maintenance are our responsibility.

Capacity-based pricing

You pay a managed monthly plan based on agreed capacity and scope - not per unit, not for licences or a one-off project.

Dashboards included

Every operation is observable through a dashboard Uproc builds and maintains: KPIs, volumes and exceptions at a glance.

Available direct or white-label

Managed Operations can run directly for your team or behind services you provide to your own customers.

Direct

Uproc operates the workflow for your business. You send us the work and receive the result.

White-label

You keep the customer relationship and brand. Uproc runs the standardized operation behind the scenes.

You own

  • You decide the customer relationship
  • You set the commercial offer and pricing
  • You maintain your brand and positioning

Uproc operates

  • Intake and processing of incoming work
  • Workflow and rules execution
  • Exception handling and monitoring
  • System integrations and delivery
  • Operational reporting and KPIs

White-label uses the same standardized catalogue, SLAs and capacity-based model as direct Managed Operations.

Frequently asked questions

Still have questions?

Who operates the automations afterwards?

Your team runs the process with our applications, and we monitor operations for continuity. You keep control, we keep it running.

Can Uproc run the process for us instead of our team?

Yes - that is Managed Operations. Your team does not operate the application: Uproc runs selected workflows end-to-end on your existing systems, including monitoring, exceptions and maintenance, and you pay for the operation. Applications and Managed Operations share the same platform.

How is a managed operation priced?

Each operation has a monthly price based on capacity - the catalogue shows the starting point for each one, and we quote the final scope after the call.

Talk to us about an operation

Tell us the operation you want to run - for your own team or for your customers. We'll check whether it fits one of our standardized Managed Operations and define the operating model, volume and pricing.

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