Care
A request arrives by email, a colleague answers in chat and the customer repeats the story. Uproc keeps the request and its next action in one place.
These are the recurring problems this area usually needs to solve before the process can be controlled.
The same request arrives through email, chat and a call, and starts three times.
Two agents answer the same incident because neither sees the other's status.
A case waits for information that was requested in a message nobody owns.
The customer repeats the story because the previous answer is not attached to the request.
Start with the process that needs attention. Each process can be implemented with one or more applications from the shared catalog.
The request starts in whichever channel the customer chose.
Creates one request record with the customer context, the channel and the next action.
A conversation that continues instead of restarting.
Priority and ownership are decided in the agent's head.
Assigns priority, owner and state, and keeps the decision visible to the next person.
A queue that can be defended and handed over.
Resolution depends on who picks up the case and what they remember.
Structures the resolution stages, evidence and closure criteria, with approval where needed.
A resolution that can be repeated and explained.
Care reuses the same case, document and visibility building blocks. The page shows only the combinations used in support work.
Capture and organize customer requests across channels.
Classify, draft and route email requests with rules and approvals.
Track cases with structured states, responsibilities and traceability.
See where every case is and who is blocking it.
Coordinate audiences, campaign steps and activation rules.
Support channels, CRM, email, ticketing and document storage remain the source of truth. Uproc links the request to its handoff.
Your support team can keep the queue, while Uproc runs a scoped triage-and-follow-up lane.
Your team operates the process using Uproc applications, configured for your data, rules and existing systems.
Explore applicationsUproc runs selected processes for you under an agreed operational scope. You receive the results without operating the workflow internally.
Explore operationsShow us where a request is duplicated, delayed or closed without a trace.