Operations
An order is confirmed, the stock changes later and the approval appears in a chat. Uproc connects those moments into one operational record.
These are the recurring problems this area usually needs to solve before the process can be controlled.
An order is confirmed in email, then re-entered into the ERP and the stock file.
Stock is updated after dispatch, so the next order starts from the wrong number.
An approval sits in a chat while the customer waits for a delivery date.
Exceptions are discovered at the end of the day, when the shift is already closing.
Start with the process that needs attention. Each process can be implemented with one or more applications from the shared catalog.
The order arrives through a form, an email or a salesperson and starts again in operations.
Creates one order record, validates the key data and routes it through confirmation, preparation and dispatch states.
An order that can be traced from request to delivery.
Stock lives in a file that is corrected after the operation has moved.
Consolidates stock signals, flags mismatches and routes replenishment or correction decisions.
A stock view that is closer to the operation and easier to challenge.
Approvals and exceptions move through chat and disappear from the record.
Gives each approval and exception a state, an owner and a deadline, with escalation when it stalls.
A shift that knows what is blocked before it becomes urgent.
Operations combines order, inventory and control building blocks. The same approval or case application can appear in more than one process.
Capture and validate orders from different channels.
Follow order states, handoffs and exceptions.
Consolidate stock signals and plan replenishment.
Route approvals through states, rules and responsibilities.
See where every case is and who is blocking it.
Track cases with structured states, responsibilities and traceability.
The ERP, inventory records, email and operational systems are not replaced. Uproc surfaces the handoff and the exception between them.
Run the operating flow internally, or place a scoped order-and-exception queue under Uproc.
Your team operates the process using Uproc applications, configured for your data, rules and existing systems.
Explore applicationsUproc runs selected processes for you under an agreed operational scope. You receive the results without operating the workflow internally.
Explore operationsShow us where the operation loses the record or discovers the problem too late.